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Frequently Asked Questions

Need Help With Your BCW Order or Products?

Whether you're tracking an order, choosing the right storage supplies, or solving a shipping issue, BCW is here to help. Use the options below to contact our team or browse common questions from collectors, retailers, and hobby stores.

Contact Us
Message Us

Send a message to our support team and we’ll help you find the right solution.

Send Us a Message

Phone Support

Call our customer service team for assistance with orders, products, or account questions.

1‑800‑433‑4229

Support Hours

Monday – Friday

8:00 AM – 5:00 PM EST

Live Chat Assistant

Use our website chat bot for quick answers to common questions about orders, products, and shipping.

Look for the chat icon in the bottom corner of the website to start a conversation.

Warehouse Address

BCW Supplies

8984 IN‑236
Middletown, Indiana 47356

Frequently Asked Questions

Start with the FAQs below for quick answers.

1. Search the FAQs

Most questions about orders, shipping, and products are answered below.

2. Use the Chat Assistant

Our chat assistant can quickly guide you to the right answer.

3. Contact Our Support Team

If you still need help, our team is ready to assist.

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Still Need Help?

If you didn't find the answer you were looking for, our team is ready to help. Chat with us, send a message, or call our support team.

Contact BCW Support